Thick, Melbourne, Australia — Service Design Melbourne

Good by design.

Good by design.

How might we re-imagine business in order to thrive beyond growth?

We are a strategic design consultancy; innovating business models, products, and services.

Create new value through innovation

We work with your customers to unearth latent needs, helping us identify new markets and broaden existing ones.

Better ways of working

We design experiences that your customers love, and efficiency into the delivery of your products and services.

Exceptional digital experiences

We craft digital platforms, mobile apps, and websites through User Experience Design and software development.

Co-design with people for social change

We employ human research techniques to engage communities, solving social and environmental issues.

What sets us apart is our ability to combine strategic, human-centred design with high-end digital execution. Here’s some examples...

Growing learnable intelligence

We are working closely with the de Bono Institute to develop ThinkPlus—a program that teaches children about intelligence, thinking tools and techniques.

ThinkPlus is being developed using a formal Design Research framework and is being co-created with children and teachers in classrooms.

Better and Better

Every minute of every day over 1 million disposable cups end up in landfill. KeepCup is a pioneer of re-usable coffee cups, saving one million trees along the way and diverting 3 billion cups from landfill.

KeepCup have engaged Thick to do customer research and gain a deep understanding of their views, habits and needs. The insights we gather form the basis for a range of projects encouraging reuse.

Better health management

Optimal Health is a program that supports people in successfully managing their mental health by putting the individual at the centre of their own care and growing their sense of self-efficacy.

Thick are adapting the workbook that participants use, ensuring that it is intuitive and supports them throughout the program.

Clean energy revolution

The Clean Energy Finance Corporation is a $10 billion commercial investment fund, established by the Australian Government, to invest in the renewable energy industry.

We are developing their website which includes information for the public and a secured area for managing submissions. The site has a responsive layout that optimises itself for any device, including mobile and hand held devices.

Docklands, Melbourne

The project to redevelop Docklands precinct is only half-way through—a simple fact that not many of the Melbourne’s citizens understand.

We worked with Places Victoria to establish a new digital brand experience. We began with raw HTML prototypes to establish the architecture, and then increased design fidelity in just two weeks.

  • debono
  • keepcup
  • stv
  • cleanenergy
  • places

We work with progressive companies who understand the need to act well and innovate to stay relevant in a rapidly changing world.

Nearly everyone expects business to be doing more and behaving Better, yet less than a third of us think that this is actually happening. That’s what we call an opportunity.

21st Century capitalism is about purpose; where organisations create sustainable and meaningful value that makes people’s lives better.

There is great opportunity to leverage design thinking and emerging technology to adapt quickly, innovate products and services, and design a great, prosperous future.

 

Globally, 87% believe business should place at least equal weight on business and society. Just 28% believe business is performing well in addressing societal issues. Source: 2012 Edelman goodpurpose Study

Our Team

An experienced and diverse team, we share a passion to design and create sustainable services and loved products.

Damon O’Sullivan
Director

Connect with Damon

Deep expertise in strategy, solving problems and driving solutions. An awarded software architect and Technical Director who has held senior management roles in leading digital agencies.

Adam Morris
Director

Connect with Adam

Preeminent creative thinker and designer. Multiple award-winning Creative Director for the world’s largest and most successful brands across Europe and Australia.

Liisa Vurma
Service Design Director

Connect with Liisa

Start-up founder, entrepreneur and Melbourne's service design doyen. Leads consulting, processes and facilitation. Thrives on solving complex user experience issues.

Tom Holt
Senior Designer

Experienced visual and motion designer working with the world's biggest brands, government departments and NGOs. Film maker, code monkey, digital storyteller.

Niels Oeltjen
Senior Designer

Maker of things; artist, illustrator, typographer, interaction designer, software developer, tinkerer. Recognised at home and abroad for his street art practise.

Kirill Kliavin
Technologist

An all-rounder technologist; part software developer, part front-end wizard and part design thinker. Currently cross-pollinating artificial intelligence systems and mobile devices.

Annisa Dharma
Producer

An artist, writer, film producer and magazine editor—Annisa is another maker on the Thick team. Super-organised and nice as pie, she makes sure things tick along like clockwork.

From the blog

Here’s some interesting nuggets at the intersection of sustainable business, social good, service design and innovation. There’s a bunch much more over here…

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A clickable date to remember

2 May, 2013

This interactive online ad titled A Date to Remember illustrates what could happen on a first date from the funny and awkward to the embarrassing, with every clip of situational humour happening with a click from the viewer. The ad for NIVEA deodorant is a good (and hilarious) example of what interactive advertising can do.

Just…don’t click on her dress.

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Civic engagement in the digital age

2 May, 2013

Social networking sites have grown more important in recent years as a venue for political involvement, learning, and debate. Read a report on survey results in which the Pew Research Center’s Internet & American Life Project measured several broad categories of civic activity that Americans might engage in.

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Hardly pitch perfect

30 April, 2013

The culture of pitching is broken. I’ve never really known what’s being judged when a handful of agencies conjure a few nifty ideas, polish them up into a fancy presentation deck and pitch them? Is it creativity? Is it wow-factor? It sure isn’t rigour or research. Read more

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The world’s smallest movie

28 April, 2013

Last year, IBM announced their creation of the world’s smallest magnetic memory bit, allowing for unprecedented levels of atomic data storage. But even nano-physicists need to have some fun. Introducing “A Boy and His Atom”, the smallest stop-motion film in the world. Record-breaking (or record-making, in this atomic case).

Coffee’s on us

We’re always up for a chin wag over a coffee. So if you have some kind of business problem we may be able to help out with—or even just think we might work well together some time down the track—drop us a line anyways and we’ll catch up over a coffee. It’s on us, and we don’t bite. Pinky swear.

  +61 (03) 9416 0300

Level 1, 79 Little Oxford Street, Collingwood, VIC 3066, Australia   Google Map

5% of all of Thick’s revenue goes to Oxfam Australia.

We donate because it's an effective way to fight extreme poverty.
Research shows that people are more likely to give when they know that others are giving, so why not match us?

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