Service Design Director
Start-up founder, entrepreneur and Melbourne's service design doyen.
Liisa leads Service Design consulting, processes, research and workshops at Thick.
She has deep experience in unpacking complex user experience issues and environments, and has an innate understanding of the dynamics of the interactions between people, tools, systems and processes.
She firmly believes that the best way to start tackling a problem is by getting to know the end user and building an understanding around how they experience the world.